Terms of service

INTRODUCTION

Welcome to FLORSTONE. When we use "FLORSTONE," "we," "us," or "our" in this document, we're referring to our company and its e-commerce operations. These Terms of Service ("Terms") govern your access to and use of our website, products, features, applications, and all associated services (together, the "Site"). By using our Site, you confirm that you've read and understood these Terms and agree to be bound by them, along with our Privacy Policy. If you disagree with any part of these Terms, please discontinue use of our Site immediately.

1. ELIGIBILITY & ACCOUNT CREATION

You must be at least the age of majority in your jurisdiction to use our Site. If you allow a minor under your care to access our Site, you accept full responsibility for their actions and any consequences that may arise. Some features require account registration or submission of personal details including your name, email, payment credentials, and shipping address. You confirm that all information provided is truthful, up-to-date, and complete. Safeguarding your login details and monitoring account activity is your responsibility. Accounts are strictly personal and cannot be transferred, sold, or shared.

2. GENERAL USAGE CONDITIONS

FLORSTONE reserves full discretion to decline service to any individual at any time for any reason. Content transmitted through our Site (other than payment card details) may travel across multiple networks and be technically adapted to meet various system requirements. Payment information is encrypted during all transmissions. Copying, reproducing, reselling, or commercially exploiting any element of our Site without prior written authorisation is forbidden. Section headings in these Terms serve organisational purposes only and carry no legal weight.

3. INFORMATION ACCURACY

Although we strive for accuracy, FLORSTONE offers no guarantees about the completeness, precision, or currency of any information on our Site. Content is provided for general informational purposes and shouldn't be your only consideration when making purchase decisions. We recommend consulting additional resources before finalising any decisions. Any reliance on Site content is solely at your own risk. We're under no obligation to refresh outdated information, and it's your responsibility to stay informed of any Site changes.

4. PRICING & SERVICE MODIFICATIONS

Product prices may change at any time without advance notice. FLORSTONE may modify, suspend, or discontinue any portion of the Site without liability. We bear no responsibility to you or any third party for price changes, service alterations, interruptions, or discontinuations.

5. PRODUCTS & INVENTORY

Some items may only be available through our online store. Stock is limited and subject to availability. Returns and exchanges follow our Return Policy. While we make every effort to display accurate product colours, we cannot guarantee your screen will show colours precisely as they appear in person. We may restrict sales to particular individuals, regions, or quantities. Product details and pricing may be updated without notice. Any product may be discontinued at any time. All offers are void where legally prohibited.

6. ORDER PROCESSING & CANCELLATION

FLORSTONE maintains complete discretion over accepting, rejecting, or cancelling orders. We may establish purchase restrictions per person, household, or order, including those placed with matching accounts, payment methods, or delivery addresses. If we need to alter or cancel your order, we'll attempt to reach you using the contact information from your checkout. You agree to supply accurate and complete details for all purchases.

7. THIRD-PARTY TOOLS

Our Site may offer access to tools, applications, or services provided by external parties outside our control. These are made available "as is" without any endorsement, guarantee, or representation. FLORSTONE accepts no liability for your use of such external tools. You acknowledge that using third-party tools is entirely at your own risk.

8. EXTERNAL LINKS & CONTENT

Our Site may contain links to websites, resources, or content operated by third parties. FLORSTONE exercises no control over and accepts no responsibility for external sites. We don't endorse or verify the accuracy, legality, or suitability of any third-party materials, products, or services.

9. USER CONTRIBUTIONS

By submitting comments, ideas, suggestions, proposals, or other content to us (whether requested or not), you grant FLORSTONE an unlimited, royalty-free, perpetual licence to use, modify, publish, and distribute such submissions across any medium. We have no obligation to keep submissions confidential, credit you, or provide compensation.

10. PRIVACY & PERSONAL DATA

Your personal information is handled according to our Privacy Policy, which details how we collect, use, store, and safeguard your data. Using our Site signifies your consent to such processing.

11. CORRECTIONS & ERRORS

Our Site may occasionally contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, stock levels, or shipping details. FLORSTONE may correct any errors and update information at any time without prior notice, including after you've placed an order.

12. PROHIBITED ACTIVITIES

You agree not to use our Site: (a) for unlawful purposes; (b) to encourage others to commit illegal acts; (c) in violation of local, national, or international laws; (d) to infringe our intellectual property or that of others; (e) to harass, abuse, threaten, defame, or discriminate; (f) to provide false or deceptive information; (g) to upload viruses, malware, or harmful code; (h) to harvest other users' personal data without permission; (i) for spamming or unauthorised data collection; (j) for obscene or unethical purposes; or (k) to bypass or interfere with security measures.

13. WARRANTIES DISCLAIMER & LIABILITY LIMITATION

Our Site and all content, products, and services are provided "as is" and "as available" without any warranties, express or implied. FLORSTONE doesn't guarantee uninterrupted, secure, or error-free operation. You use our Site at your own risk. In no event shall FLORSTONE, its directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any direct, indirect, incidental, special, punitive, or consequential damages resulting from your use of or inability to use our Site.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FLORSTONE and its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and contractors against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms or violation of any law.

15. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law. Any unenforceable portion will be severed, and all remaining provisions will continue in full effect.

16. TERMINATION

These Terms remain in effect until terminated by either party. Obligations and liabilities incurred before termination survive the end of this agreement.

17. COMPLETE AGREEMENT

These Terms, together with our Privacy Policy and any other referenced policies, represent the entire agreement between you and FLORSTONE regarding Site use and supersede all prior agreements and understandings.

18. APPLICABLE LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales, excluding conflict of law principles.

19. POLICY UPDATES

FLORSTONE may revise these Terms at any time. The current version will always be posted on this page. Continuing to use our Site after any modifications indicates your acceptance of the updated Terms.

20. SHIPPING & DELIVERY

Orders are shipped via our chosen logistics providers. Estimated delivery timeframes and costs are shown at checkout and depend on your location. FLORSTONE isn't liable for delays caused by carriers or customs procedures.

21. RETURNS & REFUNDS

Eligible items may be returned within 30 days of delivery without stating a reason, in line with applicable consumer protection legislation. To initiate a return, contact us at support@florstone.com. Products must be unworn, undamaged, and in original packaging. Return postage is your responsibility unless the item is faulty or we made an error. Refunds are processed within 7 days of receiving the returned goods.

22. PRODUCT WARRANTY

All products are covered by applicable statutory warranty rights. If you receive a defective or non-conforming item, contact us promptly at support@florstone.com with a description and evidence. We'll arrange repair, replacement, or refund as appropriate.